Return & Refund Policy

Our return and refund guidelines

This policy explains how returns and refunds are handled at Gearnest Auto.

Policy Overview

Returns within 14 days

We offer a return window of up to 14 days from the date of delivery. Items must meet the conditions below to be eligible.

Items must be unused, in their original condition, and in original packaging. Any signs of use, damage, or alteration may affect eligibility.

Customers must contact us within 14 days of delivery to request a return. Include your order details and reason for return.

Once a returned item is received and inspected, we will review its condition. If approved, a refund will be issued to the original payment method.

Processing times may vary depending on payment providers and banking systems.

Certain items may not be eligible for return, including custom-fit products, used items, or items not in their original condition.

Return shipping costs may be the responsibility of the customer unless the return is due to an error or damaged item.